Customer Service - Terms and Conditions

 

Shipping & Delivery

• Prices are in Euros and all Invoices will be issued in Euros.
• If the country you wish to deliver to is not listed, please e-mail for quote.
• Prices include UPS door to Door delivery except Ireland where An Post or chosen courier deliver.
• Delivery charge may change due to the exact weight of your purchase.
• Prices shown are for delivery to one address.
• We will request delivery on the day you request from UPS but we cannot guarantee it. If you have specific delivery requirements, please include them in the space on the Order Form.
• It is your responsibility to make sure someone is available to take delivery at the address stated on the order. The courier (UPS) will not leave our smoked Salmon in the garden shed or at a nearby house if you are not in. Please note if no one is the stated delivery address to receive delivery, then a card will be left requesting the recipient to contact their nearest courier office. We urge our customers to contact the courier immediately to ensure prompt delivery of their Smoked Salmon. We cannot accept responsibility for delivery delays due to factors outside our control i.e. weather, airline strikes etc.. 

• Regretably we have to issue a warning about shipping to the USA; we are unable to guarantee an efficient delivery service. The inability of the FDA and US Customs to be consistent in their requirements has created many lengthy delays in importing smoked salmon into the USA. However, we will ship to the USA but strictly at your risk. We will ensure that all documentation is as required by the authorities as we understand it at the time of shipping, but we will not offer any refund whatsoever in case of delays or non-delivery.

Privacy & Datasecurity

Our privacy policy is simple:
• We do not share your personal information with any other organisations or individuals.
• We keep all information you provide to us, no matter how or why you provide it completely confidential, and use it only for the purpose that you intended.
• Only those employees with relevant business duties may access personal information, and only to perform their duties.
• We promise never to provide any information about our subscribers, customers or affiliates to any third party.
• We do not use third party tracking services
• In other words, your visit is entirely private and anonymous.

Returns, refunds and cancellation policy

• Due to the fresh nature of our products we do not accept returns or issue refunds after an order has been shipped. 
• Please contact us by phone or email to discuss any issues with your order. If you wish to cancel an order please contact us before the order ships and we will cancel the order without charge.

Ordering

• Prices shown are for delivery to one address. 
• We will request delivery on the day you request from UPS but we cannot guarantee it. If you have specific delivery requirements, please include them in the space on the Order Form under Gift and Comments sections

Payment, Pricing & Promotions

• Prices are in Euros and all Invoices will be issued in Euros.
• If the country you wish to deliver to is not listed, please e-mail for quote.
• Prices include UPS door to Door delivery except Ireland where An Post deliver.
• Delivery charge may change due to the exact weight of your purchase.

Viewing Orders and Updating Account Information

Login in to your account to view your orders and ammend you account details.
• All order are shipped as soon as possible.

Credit cards

• We accept credit and debit cards from Visa and Mastercard on our secure Server.

Visa Card VisaDebit Card Visa electron Card Mastercard Card